Spiceworks Desktop 7.5: Bringing the Spice Back with a User Management Fix

Ah, Spiceworks Desktop 7.5. Once a beloved, on-prem IT ticketing system, now just a ghost of its former self. It was officially deprecated in 2022 as the company shifted focus to their cloud offerings. 2022 though? Why are we just talking about it now?

Well, here’s the thing – the deprecation may have been announced in 2022, but it wasn’t a clean cut. They seemed to slowly phase things out, with features gradually breaking over time. And we’ve just stumbled upon one of the most crippling issues for any helpdesk system: the inability to create or manage users. Yes, you read that right.

Now, imagine trying to run a ticketing system where you can’t add users! Major yikes. Could this be part of a not-so-subtle push by Spiceworks to nudge (or shove) users towards their cloud platform? Hmm… the plot thickens.

But fear not, fellow IT warriors! We’re here to help you work around this by manually managing users directly in your Spiceworks database. Grab your digital wrench, and let’s dive into the fix.

What You’ll Need:

• DB Browser for SQLite – This handy tool will let you dive into and manage your Spiceworks SQL database.
• Backup your Spiceworks Database – Seriously, don’t skip this step. You’ll want to backup the spiceworks_prod.db file, which is usually found here: C:\Program Files (x86)\Spiceworks\db

⚠️ WARNING: Tinkering with your database is risky business. One wrong move and your system could be toast. Proceed at your own risk!

Ready? Watch the full walkthrough in the video below to get your Spiceworks Desktop 7.5 back on track.

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